![]() How Do ITSM and Enterprise Architecture Complement Each Other?Įnterprise architecture frameworks target many of the same goals that ITSM was designed to handle. Together, they comprise an ITSM enterprise architecture. ITSM describes the specific practices and procedures that a quality framework will include. This blueprint outlines the framework that enables business departments to serve common goals. Enterprise architecture represents one of these concepts, and ITSM provides a comprehensive set of best practices and procedures.Įnterprise architecture refers to the blueprint for a business’s service management systems. As a result, standard practices and concepts have emerged to help business leaders better organize their operations. A larger ship takes longer to turn, and the same principle applies to large firms that require buy-in from numerous departments to properly implement change. As businesses develop, their need for organization and consistency grows.
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